Can Electronics-Retailer EC Sites Surface Among ChatGPT's Product-Card Purchase Options? A Survey of 104 Purchase Options Across Five Major Appliance Categories
We observed 42 product cards and their detail panels in the ChatGPT web UI on August 4, 2026. Of 104 purchase options, electronics-retailer EC sites accounted for 23 (22.1%), below EC marketplaces at 47 (45.2%). Among named purchase options, Amazon's official site was the most frequent at 25.
AI Dishwasher Purchase-Consultation Retailer Recommendation Survey: Which Electronics Retailer Do the Five Major Generative AIs Recommend for Buying a Dishwasher?
We asked five major generative AI services about buying a dishwasher 150 times in total and tallied the recommended purchase sources. In the 63 within-retailer answers from which a specific retailer name could be extracted, K's Denki led with 184 ranking points, while Yodobashi Camera had the most first-place picks at 22. The top three were within a narrow margin.
AI TV Purchase-Consultation Retailer Recommendation Survey: Which Electronics Retailer Do the Five Major Generative AIs Recommend for Buying a TV?
We asked five major generative AI services about buying a TV 150 times in total and tallied the recommended purchase sources. In the within-retailer comparison of 75 answers, Yamada Denki led with 220 ranking points, while Yodobashi Camera had the most first-place picks at 26. Warranty was mentioned in 96.0% of answers, but energy efficiency / electricity cost in 0.0%.
Home-Appliance Sale & Campaign AI Capture-Rate Survey: How Far Can Five Major Generative AIs Guide Users to Retailers' Official Campaigns?
We fixed nine official campaigns across three home-appliance retailers and asked five major AIs with two prompts. Of the 90 capture opportunities, official campaigns were explicitly captured 43.3% of the time — by AI 27.8–55.6%, and by brand Bic Camera 70.0% versus Nojima and Kojima 30.0% each.
LLMO/GEO Bottleneck Audit of 9 Major Home-Appliance Retail Brands' Official Sites: Are Products in a State to Be Read, Understood, Chosen, and Bought by AI?
We audited the official sites of 9 major brands from public information on a single standard. 2 brands had their main bottleneck before being "read," and 6 before being "understood." Only 1 brand reached the point of being "understood" by AI; the remaining 8 stopped short of it. Official support information was confirmed at all 9 brands.
Survey on support anxiety and retailer touchpoints in home-appliance purchases (July 2026): How much do buyers prioritize, and worry about, support information such as delivery, installation, collection, and warranty?
A survey of 400 home-appliance buyers from the past six months. 64.0% prioritized support-related items such as stock, delivery, installation, warranty, and repair — rising to 82.6% for air conditioners, washing machines, and refrigerators. 71.2% felt some anxiety before purchase, of which 37.5% was support-related.
Home-Appliance Purchase AI Consultation Survey (July 2026): How far do appliance buyers use AI, and what do they want from retailers' official AI consultation?
A survey of 400 home-appliance buyers from the past six months. 29.5% used AI before purchase, rising to 54.0% including the latent-use segment. Intent to use a retailer's official AI consultation service was 59.0%, and 68.2% among those who considered a retailer but bought elsewhere.
Home-Appliance Retailer Returns & Warranty: 40% of Major-AI Answers Fail to Guide Correctly — ChatGPT, Claude, Gemini, Perplexity, Copilot Tested
We checked 100 answer patterns from five major AIs — on returns, initial defects, long-term warranties, point refunds, and warranty repairs at five home-appliance retailers — against official information. Only 60.0% guided correctly (25.0% incorrect, 15.0% unable to answer); 15% were incorrect answers carrying real-harm risk, and 62% had a source-URL problem.
AI Refrigerator Purchase-Consultation Retailer Recommendation Survey: Which Electronics Retailer Do the Five Major Generative AIs Recommend for Buying a Refrigerator?
We asked five major generative AI services about buying a refrigerator 150 times in total and tallied 735 recommendation rows. In a nationwide, general-context comparison limited to electronics retailers, the top pick split by measure: Yamada Denki led on ranking points (235) while K's Denki led on first-place picks (32). Energy efficiency was mentioned in only 3 of 75 answers.
AI Washing-Machine Purchase-Consultation Retailer Recommendation Survey: Which Electronics Retailer Do the Five Major Generative AIs Recommend for Buying a Washing Machine?
We asked five major generative AI services about buying a washing machine 150 times in total and tallied 740 recommendations. In a nationwide, general-context comparison limited to electronics retailers, Yodobashi Camera led with 240 ranking points; K's Denki had the most first-place picks (28) and Bic Camera the most recommendations (68). Meanwhile, installation conditions such as water taps, drain pans, and drum vs. top-load type were sometimes left out.
AI Aircon Purchase-Consultation Retailer Recommendation Survey: Which Electronics Retailer Do the Five Major Generative AIs Recommend for Buying an Air Conditioner?
We asked five major generative AI services about buying an air conditioner 150 times in total and tallied 719 recommendations. In a nationwide, general-context comparison limited to electronics retailers, K's Denki ranked first on every measure — 261 ranking points, 73 recommendations, and 34 first-place picks. Meanwhile, room conditions such as floor area (tatami count) were mentioned in only 5 of 75 answers.
Support-Site AI Readiness Survey of 7 Major Electronics Retailers: How Far Has Electronics Retailers' Public Support Gone Toward AI and Agents?
We audited the public support flows of seven major Japanese electronics retailers against a single standard. Conversational flows including chat/LINE/automated replies were confirmed at 5 of 7 companies, and next-action support such as repair and inquiries at 4 of 7. Meanwhile, no company offered an "agent-type" experience (Phase 5) that links to purchase history or warranty information to complete a task.
AI Hotel Recommendation Survey (Okinawa Edition): Which Hotels and Resorts Do the 5 Major AI Services Recommend?
Across 125 consultations with ChatGPT, Claude, Gemini, Perplexity, and Copilot, 84 properties were recommended. All 625 recommendation slots could be extracted as property names (zero non-property answers), and the top 5 properties accounted for 44.2% of the 625 slots. Halekulani Okinawa was the most recommended (122 mentions, 60 #1 recommendations).
AI Hotel Recommendation Survey (Hakone Edition): Which Hotels and Ryokan Do the 5 Major AI Services Recommend?
Across 125 consultations with ChatGPT, Claude, Gemini, Perplexity, and Copilot, 114 properties were recommended. The top 5 properties accounted for 31.1% of the 621 valid recommendations, with Fujiya Hotel the most recommended (51 mentions). Recommendations shift clearly by travel scenario.
The State of AI Adoption on Hotel Booking Sites: A Survey of Japan's 15 Major Hotel Groups
In Japan, AI is centered on Q&A; abroad, AI is beginning to handle hotel selection itself. Among 7 major global groups, 6 have implemented or are piloting AI-driven hotel selection, while none of the 15 domestic groups had a candidate-suggestion flow (0).